Refund policy
Return Policy for Digital Products
Thank you for shopping at mascultory. We are committed to providing you with high-quality digital sewing patterns and excellent customer service. Please read our return policy carefully before making a purchase.
Digital Products
Our digital products include digital sewing patterns and instructions. Due to the nature of digital downloads, our return policy is as follows:
Refunds and Returns
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Eligibility for Refunds:
- Refunds are only available for digital products that are defective or not as described.
- To request a refund, you must contact us within 14 days of purchase.
- Requests for refunds will be reviewed on a case-by-case basis.
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Non-Refundable Situations:
- We do not offer refunds for purchases due to a change of mind.
- Refunds will not be granted for issues related to compatibility with your specific device or software, unless it is stated in the product description.
- If you have downloaded the product and it is in working condition as described, no refund will be provided.
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How to Request a Refund:
- To request a refund, please email our customer service team at info@mascultory.com or use the online contact form. Please add your order number and a detailed description of the issue.
- Our team will review your request and respond within 3-5 business days.
- If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days.
Exchanges
- We do not offer exchanges for digital products. If you have received a defective product, please follow the refund procedure to get a refund and make a new purchase.
Additional Information
- Please ensure that you have read the product descriptions carefully before making a purchase.
- For any questions or concerns regarding our return policy, please contact our customer service team at info@mascultory.com
Customer Service Contact Information
- Email: info@mascultory.com
We appreciate your understanding and thank you for your business.